All -> Communications -> Email
All -> Internet & Networking -> Email
All -> Office -> Miscellaneous

Request Tracker (RT)

Not Rated
Description
Request Tracker (RT) is an enterprise-grade ticketing system which enables a group of people to intelligently and efficiently manage tasks, issues, and requests submitted by a community of users. It features a web, email and command-line interfaces (see the package rt3.6-clients).

This is the 3.6 series of RT, it can be installed alongside the 3.4 series without any problems.

Written in object-oriented Perl, RT is a high-level, portable, platform independent system that eases collaboration within organizations and makes it easy for them to take care of their customers.

RT manages key tasks such as the identification, prioritization, assignment, resolution and notification required by enterprise-critical applications including project management, help desk, NOC ticketing, CRM and software development.
Home Page: http://bestpractical.com/rt/
Interface: Web Browser, Command Line
Associated Programs
libtext-quoted-perl Perl module to extract the structure of a quoted mail message
MySQL Server MySQL database server binaries and system database setup [transitional]
MySQL Server 5.0 MySQL database server binaries
Perl Larry Wall's Practical Extraction and Report Language
PostgreSQL object-relational SQL database (supported version)
postgresql-8.1 object-relational SQL database, version 8.1 server
Available deb Repositories (how-to add a respository)
Debian 32-bit

Ubuntu 32-bit

InstallInstall Now (what is this?)
Rating: Not Rated (0 votes)


Login or Register to rate Request Tracker (RT), add a Tag, or designate as an alternative to a Windows app

Upload Screenshots
Images must be in GIF, JPG, or PNG formats and can be no larger than 2 MB. Only one file can be uploaded at a time. A description can be included, but it is optional.
Desc:
File:
You must login or register to upload a screenshot.
Submit Web Links
Submit the title and link (including https://) to an article pertaining to Request Tracker (RT) and it will appear in the Web Links section of the right banner. Contact us here if an entry needs to be removed.
Title:
Link:
You must login or register to post links.

» login or register to write a review

does not work...

Submitted by Anonymous on Fri, 2008-12-19 06:59.

for ubuntu 8.10

» login or register to write a review

does not work ...

Submitted by Anonymous on Mon, 2008-12-22 15:31.

'drawing' with highlight or pencil causes crashes on ubuntu 8.10

» login or register to write a review