Request Tracker (RT)

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Description

Request Tracker (RT) is an enterprise-grade ticketing system which enables a group of people to intelligently and efficiently manage tasks, issues, and requests submitted by a community of users. It features a web, email and command-line interfaces (see the package rt3.6-clients).

This is the 3.6 series of RT, it can be installed alongside the 3.4 series without any problems.

Written in object-oriented Perl, RT is a high-level, portable, platform independent system that eases collaboration within organizations and makes it easy for them to take care of their customers.

RT manages key tasks such as the identification, prioritization, assignment, resolution and notification required by enterprise-critical applications including project management, help desk, NOC ticketing, CRM and software development.

Home Page: http://bestpractical.com/rt/

Interface: Web Browser, Command Line

Associated Programs

libtext-quoted-perl	Perl module to extract the structure of a quoted mail message
MySQL Server	MySQL database server (metapackage depending on the latest version)
MySQL Server 5.0	MySQL database server binaries
Perl	Larry Wall's Practical Extraction and Report Language
PostgreSQL	object-relational SQL database (supported version)
postgresql-8.1	object-relational SQL database, version 8.1 server

Available deb Repositories (how-to add a respository)

Debian

32-bit

Ubuntu	32-bit	64-bit
hardy	3.6.5-1	3.6.5-1

Install Now (what is this?)

Rating: Not Rated (0 votes)

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